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First of all, thanks for all of the responses and I'm glad to hear that I'm not the only one who has bumped into this (or a version of this) problem.
Loretta- Thank you for the reply, I'm glad to hear that running once a month does seem to be effective for preventing the sync issues. Whether we do a custom version or just run the 990 it's good to know that the frequency Infor recommended does indeed work. I'm very hopeful to get to a place where we can Read more...prevent these issues as opposed to being reactive.
Patrick- Thanks for the reply! We have typically seen the issue affect a role that is assigned to multiple users. Then some, but not all, of the users will have a discrepancy in SES401. But agreed with Karen's comment, removing and re-adding does typically resolve the issue- however we can have a decent number of users impacted so I'm hopeful for some alternative solutions as well.
Gavin- Thank you for the suggestion! I have used this before and going forward I think I will use this first, since our problem does seem to mostly impact a single role-program connection when it occurs (though it's different role-program connections each time). Just to clarify on that, the problem will always be a role-program connection, which then downstream impacts a percentage of the users with said role assigned. Thanks for the suggestion and I will definitely be incorporating this in my troubleshooting more.
Marie- Thank you for the suggestion, I have not actually tried to adjust the dates in order to get the sync triggered, but I will going forward!
Karen- Thanks for the response, I'm glad I'm not alone in seeing this problem! And agreed, the process you described is typically how I do resolve the issue as well. The real problem for us on why we need some other solutions is because we support some global offices that unfortunately could (and have) encountered a problem like this while I'm off. Regardless, thank you for the corroboration!
Thanks again everyone for the responses these were both immediately useful and also helpful in knowing it isn't just our system experiencing issues like this! I will make another comment or a new post if there is any update in our long-term solution for prevention. Show less...
Are you experiencing this for users in just 1 role or is it for users assigned to multiple roles in MNS410? In my experience, I have had to follow a specific process in order to get the desired combination of access for the user in SES401. If this isn't relevant and you are just dealing with users assigned to 1 role, I concur with Karen - removing the user from the role and re-adding should resolve any misconfigurations in SES401.
Regards,
Sometime just changing the validity date in MNS410 does trigger the update of SES401.
MPA