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Thu, August, 8th 2024
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John Panzenhagen *MUGA
BC:

Forum Question/Topic:

Article:

MCOs in the cloud

Categorized as:

cloud
M3
order management

We are preparing for our migration to MT Cloud Distribution Enterprise. In our training for cloud we have found that there are no training materials around MCOs, what they are, and how to use them. We rely heavily on MCOs in our on-prem solution, using MCOs and services to drive work orders. We only know what we know, so I would like to talk with someone to see how they are using MCOS and if there is something new that we can glean.
cloud
M3
order management
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3
Elise Sheppard
Maintenance Customer Order? Just clarifying! (We don't use these, as we don't use the work order module in M3.)
John Panzenhagen
Yes, Maintenance Customer Order. COS100 et al.
Elise Sheppard
From a quick search of my saved documentation, I'd recommend checking out the Service Agreement Workbench EDA if you haven't already. Might be a good place to poke around! If you don't have it, I think you can download the package from marketplace, and it has instructions on installation.

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